REALTY ONE GROUP CHOICE
AGENT STANDARDS
Agent to Agent Communication Standards
Buyer Representation
Notify listing agent on any showing timing changes ASAP
If your client is interested in a home, call the listing agent ASAP checking for any other interest, seller’s motivation, request for updates if any other offers come in
Return agent feedback requests every time with quality feedback
Call first, email second when sending important email notices to listing agent
Work with the co-agent as a team. Play nice in the sandbox
Over communicate vs under communicate with listing agent
Always review agent remarks for showing instructions, supplements, special information
Always review public remarks and share with buyers
Listing Representation
Call all agents to notify them of a seller's decision on offers. Good or bad news
Contact buyer’s agents on Highest & Best notice, notice on timeframe for offer reviewal
Contact sellers weekly with updates on the sales process. Use internet analytics from ListTrac when you aren’t getting showings
Contact sellers weekly during the escrow process. Updates on appraisal status, repairs needed, moving company referrals, etc.
Make sure clients are set up, understand and are using LiveEasy
Make sure sellers understand the walk thru process, closing timing, disbursement of funds, etc.