Sit down and explain the process, timing, expectations, communication challenges, offer terms that will make the offer more enticing, etc.  

Pull comps to support buyers offer 

Include terms for under value appraisal or get buyers to include low appraisal contingency terms

Research the City Planning Commission and City Council notes. Any new projects in the works that could affect value?

Go over office clauses to make your offer more enticing to the sellers

Talk extensively about inspections. Importance of them, that you recommend them, if home is in multiple offers they may have to waive an inspection. What happens if a problem surfaces after closing. 

Ask clients if they are OK to sign electronically or do they prefer to sign in person? If electronic, go over the P/A and supporting docs so they have clear and complete understanding for what they are signing.

Communicate with clients when the offer is submitted, the listing agent has confirmed they received it, any calls for highest and best, etc.  

If receiving a counteroffer from the  listing agent, or a call for highest and best, explain to the buyers again about appraisal guarantees, forecasts for future appreciation (meaning if they pay 10K over market value, typically that would be made up in 6-12 months). 

Explain to clients that if their offer didn’t get chosen, it is a sign that it wasn’t the right home. Assure them you will get them a home an chances are it will be better than the one they didn’t get