Set expectations with clients from the beginning. 

Explain expectations for communicating the negotiation process. You may have no info, what does seller want?

Ask clients how they prefer to be communicated with- Text, call, email

What does the client expect from you? How can you under promise and over deliver?

Ask clients what they know about buying and/or selling a home in today’s market

Find out what the client’s motivations are

Always take the high road

Communicate updates/steps/process throughout the buying/selling process